Terms and conditions
Caution: Never use hypnotherapy products, services or audios whilst driving, operating machinery, or during any task that requires your attention. People with Epilepsy or any person diagnosed as having a psychotic illness should not enter hypnosis. Never enter into a hypnosis or RTT session whilst under the influence of alcohol or drugs. Clients should never attempt to enter into an RTT session or hypnosis under the influence of alcohol or drugs, except those prescribed by your General Practitioner or any Doctor you are under the care of. The session will be terminated without any liability to make a refund if the client ignores this instruction.
Olga Navrotska trading as Your Light Heart LLC
Please ensure that you read this agreement carefully as not only does it form the legal relationship between us, it also provides useful information about the practical side of your therapy and coaching. When you sign this agreement or return this agreement by email with your name and the date added (or if you fail to do so, by attending the first session), this document will constitute a legally binding agreement between us.
2.Rapid Transformational Therapy
2.1 Successful sessions rely on your commitment and motivation. When you agree to partake in your therapy sessions, you, as the client are considered “co-therapist”, which means you agree to be fully involved and committed to the process, which may include self-work if necessary. This also includes attending your sessions , arriving on time and listening to the audio recording (for at least 21 days) provided to you after the session.
By coming to our Sessions, you are committing to make the time to listen and/or practice outside of our Sessions.
Never listen to the audios whilst driving, or operating machinery, or doing any other activity that requires your full attention.
2.2. Any digital materials included in the Program require a device that can play mp3 audio files.
2.3. You accept that service is offered on the basis of the information you supply, which you represent and warrant to be complete and truthful.
Ongoing sessions will always be discussed with you and you will have the right to express your preferences regarding your service plan and timeframe.
3.1. Our therapy and/or coaching sessions (“Sessions”) are scheduled for:
up to 120 minutes for the Main RTT Session, and up to 60 minutes for a coaching session unless agreed between us by email correspondence in advance.
3.2. The Sessions will take place at the times and on the dates that we have pre-agreed. All sessions will take place online unless agreed otherwise.
3.3. We will ask you to complete an intake form before we meet for the first time and sign other forms before the first session. It is very important that you answer these questions honestly and completely, and that all information you provide us with is materially true and accurate at all times and not misleading in any way, as these answers will be the foundation for our sessions.
3.4. It is very important that you turn up for the Sessions on time. Please plan to be ready on time in case of some delaying factor.
3.5. The date and time of all sessions are agreed between us, but are subject to change. We will provide you with as much notice of any change as is possible but we shall not be liable to you in any way for any change to such dates or times.
3.6. If you are running late, please let us know as soon as possible. We will do our best to make a full session available, but this often depends on appointments subsequent to your booking and so cannot be guaranteed. If your session needs to be curtailed due to your late arrival then the session fee remains payable in full.
4.Rescheduling and cancellations
4.1.We appreciate at least 24-hours notice if you need to reschedule or cancel your session, so that we may offer it to someone else.
We understand that emergencies can happen to anyone; therefore, if an emergency keeps you from attending a session, please contact us whenever possible to let us know of the circumstances. Such events as a family emergency, serious accidents or illness are considered “emergencies.” In all other circumstances, if you miss a session without notice or cancel less than 24 hours in advance, the full fee will be charged.
Again, please honor the 24-hour cancellation policy since there are only a limited amount of slots open per week. Last minute cancellations prevent other clients from taking the reserved time slot and are therefore billed as a late cancel and are required to pay the cost of the session.
4.2. If you need to reschedule your session, please notify us as soon as possible. We will try to reschedule your session to the next available date but please note that it will depend on our availability and we might need to put you on the waiting list.
If you wish to cancel or reschedule then please email immediately to firstname.lastname@example.org or text to +1 385-4425-031
4.3.The Company reserves the right to cancel an appointment at their sole discretion, this will only be in exceptional circumstances and as much notice as is possible will be given. The Company shall not be liable for any financial or other consequences of the cancellation.
5.1.You have the right to cancel this agreement and withdraw from our services at any time. Please note that we are not going to be liable for a refund for any sessions that have not been used.
5.2.We may terminate the Contract without any liability to make any refund to you if you commit any serious or repeated breach or non-observance of any of the provisions of these Terms or if you commit any fraud or dishonesty or act in any manner which in our opinion brings or is likely to bring us into disrepute or is materially adverse to our interests.
We ask you to behave in accordance with societal expectations of behavior, if we believe that you are not doing so, we will terminate the contract without any liability to make any refund to you.
6. Fees and payments
6.1.The fee is payable at least 48 hours or 2 days in advance of the first session date.
6.3.Please note that the services are not going to be provided unless the fees are paid in full prior to the service date.
6.4.We charge you in advance for the package.
Hypnotherapy and coaching services are not eligible for refunds. However, we may offer a free session if there was an issue or concern with the session.
Although RTT has phenomenal results with most clients, results cannot be guaranteed and may vary based on the mindset of the client, the desire to change and the commitment to follow instructions during and after the session.
8.STANDARDS OF BEHAVIOR
We will use best practice at all times and adhere to the standards of conduct.
By attending your session you agree to the following standards of behavior:
- Be free from drugs and alcohol (except medication prescribed by your doctor).
- Make sure you come to your sessions on time, contacting us whenever you are going to be late. (please, note that in case you arrive to the session late, your session might still end on the scheduled time)
- Dress appropriately for the session and use respectful language.
- Take your therapy seriously and treat your therapist with respect.
If you demonstrate violent, abusive or anti-social behavior, the Company reserves the right to cancel the session and any future sessions and/or treatment.
We will always do our best to help you achieve a successful outcome to your therapy. However, you accept that an agreement to work on an issue does not mean that a particular outcome to therapy can be guaranteed.. Results may differ from person to person.
Any information or guidance we provide is not a substitute for the consultation, diagnosis, and/or medical treatment of your doctor or healthcare provider.
You must not rely on any information or guidance we provide you with as an alternative to medical advice from your doctor or healthcare provider and we expressly disclaim all responsibility, and shall have no liability, for any damages, loss, injury, or liability whatsoever suffered by you or any third party as a result of your reliance on any information or guidance we provide you with.
If you have any specific questions or concerns about any medical matter, you should consult your doctor or healthcare provider as soon as possible.
If you think you may be suffering from any medical condition, you should seek immediate medical attention from your healthcare provider. Do not delay seeking medical advice, disregard medical advice or discontinue medical treatment because of information or guidance we provide you with.
Nothing in this disclaimer will limit or exclude any liability that may not be limited or excluded by applicable law.
Caution: People with Epilepsy or any person diagnosed as having a psychotic illness should not enter hypnosis. Never enter into a hypnosis or RTT session whilst under the influence of alcohol or drugs.
Nothing in this agreement shall limit liability for death or personal injury caused by negligence or by fraud or fraudulent misrepresentation or for any matter for which liability cannot be legally excluded or limited.
The Sessions shall be provided with due care, skill and ability. Other than this, all warranties and representations are excluded to the fullest extent permitted by law. Due to the nature of therapy and coaching, no guarantees of any particular results can be made.
The services and materials we deliver as part of your Package do not in any way constitute advice or recommendations. We are providing training and guidance only.
We will endeavor to ensure that all information that we provide is accurate and up-to-date but we shall not be liable for any claims arising from such information being inaccurate or not up-to-date or otherwise.
There shall be no liability for any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of corruption of data or information or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses suffered or incurred by you as a result of you entering into this agreement.
Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of this agreement shall in all circumstances be limited to the total price paid by you for the Package.
Any claims to be brought under or arising out of the Contract must be brought within 6 months of the date of the event giving rise to the claim.
If we are prevented from or delayed in performing our obligations by your act or omission or by any circumstance outside of our control, we shall not be liable to you for any costs, charges or losses sustained or incurred by you that arise directly or indirectly from such prevention or delay.
We may discuss matters that are sensitive in nature during our sessions. We will keep all of such information confidential.
We may disclose certain of your information in the following circumstances:
a) Where you consent to us sharing your information.
b) Where we are compelled to disclose your information by court or by regulations or laws.
c) Where we consider you or somebody else to be at risk or to prevent illegal acts or harm to you or to others.
We keep notes of our sessions in order to refer back to you in instances when this may be useful. If these notes contain identifiable information, they are stored in password protected documents or locked in filing cabinets.
Your information will never be sold or distributed unless required by law.
For supervision and training purposes and continuing professional development (CPD) anonymous case histories may be shared with other hypnotherapists or hypnotherapy publications (including our website and Facebook page) Anonymous means your personal details are removed and no information that might identify you is used. If you do not wish your information to be used in this way, please inform the Company via email.
12. Data Protection and Intellectual Property
We use and process your personal data in accordance with our Privacy Notice.
We are the owner or the licensee of all Intellectual Property Rights and all other rights in the materials and content that we use within the Sessions and nothing in this agreement or otherwise shall operate to transfer the ownership of the Intellectual Property Rights in such material or content to you or to any other. You may not at any time copy, reproduce, publish in any form, share, sell, dispose of or otherwise make available to a third party in any way any of the content or materials that we use in the Sessions. We grant to you a limited, non-exclusive, non-transferable, non-sub licensable revocable license to use all or any of the content or material used in the Sessions for the purposes for which the Sessions were provided only. Use of our logo is strictly prohibited without our prior written consent. The provisions of this paragraph shall survive termination of the Contract.
You may not without our prior written consent make any audio and/or visual recordings of all or any part of our Sessions. We may make audio and/or visual recordings of our Sessions with your permission.